10 basic rules of good communication in website development projects
Communication is the basis of everything. In particular, the development of the human species, civilization and, in particular, broadly understood technology. By using high-quality communications, we may not change the world, but we certainly make us work better with other people and make our lives run more efficiently, as well as reduce problems in private and professional life.
Basic communication errors
Over the years of working with various people from around the world, I have noticed several mistakes that are worth eliminating:
- Poor message quality and readability. Lack of form, compact text, lack of capital letters, punctuation, or ultimately stylistic or spelling mistakes.
- Irregular response time. Long response time.
- Different communication channels and ways, which cause problems in finding project arrangements. And also the problem of absence on a given communication channel. It is not possible to be everywhere.
- No communication archiving. All arrangements should be written down and their consistency during the conversation should be confirmed by both parties.
What good communication should be, according to my experience
Regular and Constant
- Answers in less than 24 hours
- Both sides inform each other about the progress of work
- They run communication in permanent channels and in a neat form
- Sides are available at set days and times
Factual and accurate
- Responding to queries
- Focused on facts
- No unnecessary emotions, or ambiguous
- Seeking to finalize the order
- Carefully describing the facts
Honest and showing respect
- Showing the actual, even bad and unsatisfactory state of affairs
- The sender makes every effort to ensure that communication has a high quality of readability and language, as well as a form suitable for the recipient.
A few specific protips for good communication
Use constant communication channels
Everyone has rules. If not the rules, the likes is wanted to be satisfied. Therefore, it is a mistake to open up to all communication channels, which we have very many in today’s world. Trying to be everywhere, you won’t be anywhere or you’ll always be ‘late’. For example, nowhere will you get a clearly better response time than your competition. Secondly, you’ll be frustrated and dissatisfied with customers who are waiting for you on the channel you sometimes forget.
Create call summaries
Human memory is selective and ephemeral, and also likes to twist stories. Therefore, after each conversation, create a summary of the conversation in writing and send it to the other party for confirmation. At the beginning of the cooperation, determine that only these summaries are binding, not the conversations themselves. You will avoid the problem that ‘someone said something’ or ‘understood differently’.
Be helpful and positive
An entrepreneur like you should be positive, unlike others, you believed in your own strength and capabilities. And if, just like you create a website, which is something that requires creativity, be more. Being creative and innovative requires internal energy. Don’t be afraid to be helpful too. No worries, no one will use your secret knowledge. Of course, there will be people who will want to do it, but you can recognize it would never be your customers. That’s why someone works with you to not only take advantage of your knowledge and experience gathered by YEARS, i.e. what your client doesn’t have in a given topic.
Keep your working hours
Are you saying you are available 24/7? Will I get to you then in the middle of the night? And will it be alright for you? Probably not. Here I gave an extreme case, but the truth is that your work does not make you a slave. You have the right not to be available. However, the customer has the right to be annoyed that he cannot contact you when you do not want it. It is important to inform the client well what rules you follow. If you follow them, then the customer’s attempts to stretch them will be unfounded. It is known that this may lead to protest, but compliance with the terms of cooperation will be on your side.
Keep calm and prudence
During all these years I had the pleasure to work with many conceited …(Fill the gap with some strong words). There is no denying that many people are difficult and have a fairly limited view of reality, which is limited to their affairs, rules, and businesses. Equally often they are very emotional people, and, honestly, they are rude.It is important not to be provoked and to maintain reliable and fact-oriented communication. In the case of a case in court, you will be in a winning position, so do not worry about previous provocations.
Be firm and follow the rules
Some collaborations cannot be saved, some people cannot be collaborated. You have to come to terms with it. My experience shows that in such cases, breaking your cooperation rules to do something better for the client does not bring positive results. Why, because it’s still not enough or not. If you have your own rules, first of all present them, stick to them and inform others about them. In this way you will find people who follow similar principles and will jointly implement succesful projects. In business as well as in interpersonal relationships, it is important to find a complementary partner, which I wish you in business and private life.
Some basic communication errors
Over the years of working with various people from around the world, I have noticed several mistakes that are worth eliminating:
- Poor message quality and readability. Lack of form, compact text, lack of capital letters, punctuation, or ultimately stylistic or spelling mistakes.
- Irregular response time. Long response time.
- Different communication channels and ways, which cause problems in finding project arrangements. And also the problem of absence on a given communication channel. It is not possible to be everywhere.
- No communication archiving. All arrangements should be written down and their consistency during the conversation should be confirmed by both parties.
A few specific protips for good communication
Use constant communication channels
Everyone has rules. If not the rules, the likes is wanted to be satisfied. Therefore, it is a mistake to open up to all communication channels, which we have very many in today’s world. Trying to be everywhere, you won’t be anywhere or you’ll always be ‘late’. For example, nowhere will you get a clearly better response time than your competition. Secondly, you’ll be frustrated and dissatisfied with customers who are waiting for you on the channel you sometimes forget.
Create call summaries
Human memory is selective and ephemeral, and also likes to twist stories. Therefore, after each conversation, create a summary of the conversation in writing and send it to the other party for confirmation. At the beginning of the cooperation, determine that only these summaries are binding, not the conversations themselves. You will avoid the problem that ‘someone said something’ or ‘understood differently’.
Be helpful and positive
An entrepreneur like you should be positive, unlike others, you believed in your own strength and capabilities. And if, just like you create a website, which is something that requires creativity, be more. Being creative and innovative requires internal energy. Don’t be afraid to be helpful too. No worries, no one will use your secret knowledge. Of course, there will be people who will want to do it, but you can recognize it would never be your customers. That’s why someone works with you to not only take advantage of your knowledge and experience gathered by YEARS, i.e. what your client doesn’t have in a given topic.
Keep your working hours
Are you saying you are available 24/7? Will I get to you then in the middle of the night? And will it be alright for you? Probably not. Here I gave an extreme case, but the truth is that your work does not make you a slave. You have the right not to be available. However, the customer has the right to be annoyed that he cannot contact you when you do not want it. It is important to inform the client well what rules you follow. If you follow them, then the customer’s attempts to stretch them will be unfounded. It is known that this may lead to protest, but compliance with the terms of cooperation will be on your side.
Keep calm and prudence
During all these years I had the pleasure to work with many conceited …(Fill the gap with some strong words). There is no denying that many people are difficult and have a fairly limited view of reality, which is limited to their affairs, rules, and businesses. Equally often they are very emotional people, and, honestly, they are rude.It is important not to be provoked and to maintain reliable and fact-oriented communication. In the case of a case in court, you will be in a winning position, so do not worry about previous provocations.
Be firm and follow the rules
Some collaborations cannot be saved, some people cannot be collaborated. You have to come to terms with it. My experience shows that in such cases, breaking your cooperation rules to do something better for the client does not bring positive results. Why, because it’s still not enough or not. If you have your own rules, first of all present them, stick to them and inform others about them. In this way you will find people who follow similar principles and will jointly implement succesful projects. In business as well as in interpersonal relationships, it is important to find a complementary partner, which I wish you in business and private life.